Contact center
By calling the Contact Centre, our representatives will answer any question you have in relation to our products and services, their possibilities, the manner of use, current promotions and similar. Our goal is to help you and offer you professional assistance in the usage of our products and services.
- How to start? and other useful information
After you insert the SIM card into the mobile phone, turn on the phone. A message for the entering of the PIN number appears on the screen, enter the PIN number and confirm. To register your SIM card on our network and to become a user of VIP Operator, you need to make a call form your mobile phone to any number.Welcome to Vip operator.
- Do you wish to contact us?In accordance with the world’s standards and your needs, our representatives expect your call 24 hours a day-7 days a week.We offer you several channels through which you can contact us:
- By calling the Contact Centre on +389 77 1234
- By e-mail on the address kontakt@vipoperator.mk
- By fax +389 77 1235
- In writing, on the address
Contact Centre
Vip operator DOOEL SKOPJE
Vasil Adzilarski bb, 8th floor
1000 Skopje, Republic of Macedonia
• Vip shops
Emergency processes
- Lost/Stolen phones – What to do?
If your mobile phone gets stolen, the first thing you need to is to call the Contact Centre at 1234. The users are obliged to report the lost/theft of their mobile phone within 48 hours at the latest. After the performed check of the ownership of the line, our representatives will block your SIM card. From then on, all the outgoing calls will be blocked, in order to protect your account from misuse. In order to continue using our services, you will be issued a new – replaced SIM card (the phone number remains the same) in our points of sale or if you wish, we can send you the SIM card via post.
- Lost/Forgotten PIN – What to do?
Your SIM card will be blocked if you enter the wrong PIN number for three times in a row. To unblock your phone, you need the PUK number. If you do not know the PUK number or you have lost the plastic card inside which the SIM card was inserted, call our Contact Centre immediately, at 1234 where our representatives will be happy to help you and they will confirm – give you the PUK number.For the protection of the property and the personal data of the users, the PUK number will be announced only after the performed check of the line owner’s identity.
- Phone problems – what to do?
If you have technical problems with your phone, please call the Contact Centre at 077 1234. Our experts will offer you advice and will run a series of tests to discover the problem of your mobile device. If a more complicated technical problem is in question, we advise you to turn to our sales posts where you can be consulted of the type of problem in question and offered a solution.
- SIM Card defect – what to do?
If a problem occurs with your SIM card (e.g., a SIM error message appears on the screen of your mobile phone), and you are unable to use our services, the fastest way do remove the defect is to go to the nearest VIP Operator sales post. By calling the Contact Centre, you will receive detailed information on the sales post that is nearest to you.
- Damaged/used voucher – what to do?
If you have difficulties when recharging your account via voucher of a certain denomination that had been bought from the VIP Operator sales posts, (the voucher had been physically damaged or you can not read the 14 digit code), the Customer Care Centre is at your service 24 hours -- 7 days a week. If the voucher has just been bought from our sales posts, our colleagues will recharge you account with the voucher’s denomination immediately. If, on the other hand, you have bought it some time previously (several days), you need to call 1234 and send the following documents via fax:
· Copy of the voucher,
· Copy of a receipt
· Your personal contact data
· Name and Surname
· Copy of Personal ID card, passport
· Contact telephone number
· Address
· E-mail After the performed check of the voucher of a certain denomination, a representative of the Contact Centre will contact you and inform you of the outcome of the check as early as possible.
- Voucher-recharging suspension – what to do?
If when entering the 14 digit code on the voucher in order to recharge the account, you enter an incorrect code 6 times in a row, then the possibility to recharge your account via voucher is blocked. You need to call the Contact Centre at 1234 where our representatives will unblock your account so that you could try to recharge your account via voucher once more.
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